(4.5 / 5)2225+ Ratings

Boohoo US Reviews

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Overall Rating

4.5

13 Reviews

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About Boohoo US

us.boohoo.com is an online fashion retailer offering a wide range of women's and men's clothes. They are known for their trendy and affordable styles, with hundreds of new styles landing every day. Their product categories include dresses, tops, activewear, two-piece sets, occasion wear, shoes, and accessories. They also offer a collection of boutique clothing for women. In terms of services, they provide standard shipping that takes 5 - 8 business days at a cost of $9.99 per order, and express shipping that takes up to 3 business days at a cost of $14.99 per order. They have a return policy that allows customers to send back items within 28 days from the day they receive it.

Boohoo US Pros & Cons

Pros:

Affordable Prices: Boohoo offers clothing at relatively low prices, making it a budget-friendly option for many customers.
Free Next Day Delivery (formerly): For Premier members, free next day delivery was a significant benefit, although this service has been subject to change.
Free Returns (formerly): Premier members could enjoy free returns, which was a convenient feature for online shoppers.
Variety of Sizes: Boohoo provides a range of sizes, including plus sizes, which is appreciated by customers looking for inclusive options.

Cons:

Poor Customer Service: Many customers have reported issues with customer service, including unhelpful responses and difficulties in resolving problems.
Inconsistent Sizing: The sizing on Boohoo's website is often inconsistent, leading to frequent issues with fit.
Quality Issues: Some customers have complained about the quality of the products, citing issues like see-through fabric and poor material.
Charges for Returns: Recent changes have led to some customers being charged for returns, even if they are Premier members.
Delivery Issues: There have been reports of delayed deliveries and problems with tracking numbers.
High Return Rate Deactivation: Some customers have had their accounts deactivated due to a high number of returns, despite the terms not explicitly stating this.

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Boohoo US Customer Reviews (13)

0/5

Donald Newell

Verified Buyer

Feb 15, 2023

Jacqueline Lawrence

Verified Buyer

Feb 15, 2023

Lawrence Sturgis

Verified Buyer

Feb 14, 2023

Dagrún Finnbogadóttir

Verified Buyer

Feb 14, 2023

Sepiyat Barsukov

Verified Buyer

Feb 12, 2023

Gabriel Noble

Verified Buyer

Feb 12, 2023

Charles Bye

Verified Buyer

Feb 11, 2023

Naná Cabrera

Verified Buyer

Feb 11, 2023

Sara Lund

Verified Buyer

Feb 11, 2023

Philipp Middelkamp

Verified Buyer

Feb 11, 2023

Boohoo US Customer’s Q&A

No question yet

Boohoo US Features and Benefits

Key features and benefits of us.boohoo.com include:

Global Brand: Boohoo is a global brand that aims to provide affordable fashion for all.
Empowerment: The brand's mission is to empower customers to look and feel confident.
Social Causes: Boohoo uses its social reach and platform to educate, empower, and inspire customers to drive purposeful positive change.
Community: Boohoo strives to put its community first, aiming to empower and inspire customers to be the best version of themselves.

Benefits of creating an account on us.boohoo.com include:

News and Exclusive Offers: Customers can sign up to receive email updates on special promotions, new product announcements, gift ideas, and more.
Order History: Customers can receive important information about their orders and track them up to the minute they arrive.
Faster Checkout: Customers can save their billing and shipping information to make it easier to buy their favorite gear.

These features and benefits make us.boohoo.com a popular choice for online shopping. Happy shopping!

Boohoo US Pricing

Pricing at boohoo US:

Discounts: 60% OFF ALMOST EVERYTHING EXTRA 10% FOR ESSENTIAL WORKERS Discounts may not be based on former prices. See pricing policy.
Returns: 28-day returns policy for all purchases.

About us.boohoo.com Payment Method?

At us.boohoo.com, they accept the following payment methods: Visa, Visa Debit, MasterCard, and American Express. They also accept PayPal, Klarna, Giftcards, and prepaid debit cards. Please note that all payments must be made online when placing your order. They do not have the ability to place an order on your behalf. In addition to these, they also offer a service called Afterpay. Afterpay allows customers to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest. The shopping basket value must be between $35 and $1000 to use Afterpay on boohoo.com. Please note that Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account. If you're experiencing error messages when making a payment, make sure you have inputted the correct details by checking all the information correctly. If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account. If using PayPal, please contact PayPal directly if your payment has been declined. If you're still facing problems then please contact boohoo's customer service..

Boohoo US FAQs

Boohoo US Alternatives

Here are the top 10 alternatives to us.boohoo.com:

Kotn: A sustainable clothing brand that ethically and sustainably makes stylish apparel similar to Boohoo.
Reformation: Offers a collection of stylish dresses for petite up to extended sizes.
PrettyLittleThing: Shop the latest women's fashion.
Nasty Gal: Enter the nasty galaxy. Shop the latest women’s clothing and fashion accessories.
BoohooMan: Explore boohooman's menswear collection and shop the latest trends.
Forever 21: The authority on fashion & the go-to retailer for the latest trends, styles & the hottest deals.
ASOS: Discover the latest fashion trends with ASOS.
Missguided: A US-based clothing brand having clothes ranging from basic wears like track pants and bodysuits to party dresses and swimwear.
Tiger Mist: Another alternative.
Amaroso: Offers a variety of clothing options.

These alternatives offer a variety of styles and price points, so there's something for everyone. Happy shopping!

How To Open A Boohoo US Account?

To open an account on us.boohoo.com, follow these steps:

Visit the us.boohoo.com website.
Click on the "Sign In" option usually located at the top right corner of the homepage.
On the next page, select the "Create Account" option.
Enter the required details such as email address and password.
Click on the "Create Account" button to complete the registration process.

Once the account is created, it's possible to manage account details, track orders, and access special offers and events. Remember to keep the login details secure for future use. Happy shopping!

What is Boohoo's returns policy?

Boohoo's returns policy requires that items be returned within 28 days of receipt, in an unworn, unwashed and unused condition with original labels still attached.

What happens if I receive faulty goods from Boohoo?

If you receive faulty goods from Boohoo, you may have the right to return them for a repair, replacement, or refund.

What is Boohoo's policy for international returns?

For international returns, you will need to pay for your return and generate a returns label via the portal. Any handwritten address labels may cause delays with your refund and you may be liable for import and customs duty charges.

How long does it take to receive a refund from Boohoo?

Refunds will usually be processed in 5-7 days from dropping off your parcel.

What payment methods does Boohoo accept?

Boohoo accepts Visa, MasterCard, AMEX, PayPal, Klarna, and Afterpay.

Can I make changes to my Boohoo order after it has been placed?

No, once an order has been placed, Boohoo is unable to make any changes as it is already being processed at the warehouse.

About us.boohoo.com Prices and Cost?

Boohoo is an online fashion retailer that offers a wide range of clothing for both women and men. They frequently have sales, with discounts often reaching 40% off almost everything. However, these discounts may not be based on former prices. The shipping costs for Boohoo orders are $9.99 per order for standard shipping, which takes 5 - 8 business days, and $14.99 per order for express shipping, which takes up to 3 business days. Additionally, Boohoo covers duty costs on all orders, but additional taxes may apply according to local legislation. Please note that prices and costs may vary, and it's always best to check the website for the most accurate and up-to-date information.

About us.boohoo.com Popular Products and Services?

Boohoo is an online fashion retailer offering a wide range of women's and men's clothing. They are known for their trendy styles, with hundreds of new styles landing every day. Their popular products include dresses, tops, spring activewear, and two-piece sets. They also offer plus size clothing and occasion wear. In addition to clothing, Boohoo provides a variety of shoes and accessories. They frequently run promotions, such as 40% off almost everything, and offer services like quicker checkout through their app. They also have offers like 30% off hoodies and joggers, and 20% off almost everything. Please note that these offers exclude selected lines.

us.boohoo.com Return Policy?

Here is the return and shipping policy for us.boohoo.com:

Return Policy: - You have 28 days to return an item from the day you receive it. - Items must be unworn, unwashed, and unused with the original labels still attached. - For hygiene reasons, they cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. - If you’ve received an item that’s not in perfect condition, you can contact them to get it fixed. - Refunds will take up to 14 days from posting. - If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. - For USA customers, there will be a charge for returning the item to them of $6. - For International returns, you will need to pay for your return.

Shipping Policy: - Standard Shipping costs $9.99 and takes 5 - 8 business days. - Express Shipping costs $14.99 and takes up to 3 business days. - Please allow 4-5 weeks for shipping to Hawaii. - They cover duty costs on all orders. Additional taxes may apply according to local legislation. - If your tracking is showing as being returned to them, a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at their warehouse and up to 7 days for it to make its way through the banking system.